IT Support Technician
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Author: AION Academy
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Level: Foundational
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Study Time: 12 weeks
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Reading Time: 48 hours
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Exam: 3
Learn the essential skills required to provide technical support and troubleshoot IT systems. This course covers topics such as hardware setup, software installation, network management, and resolving common technical issues, preparing learners to support users and maintain efficient IT operations.

Upon successful completion, learners will receive a certification validating their expertise as an IT Support Technician. This certification demonstrates proficiency in diagnosing and resolving technical problems, managing IT resources, and ensuring smooth operations across various systems and environments.
What's included?
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48 Chapters
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1 Certification
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30 Questions
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15 PDFs
Become an IT Support Technician
This role involves providing technical assistance to users, maintaining hardware and software systems, and resolving network and connectivity issues. Responsibilities include diagnosing and troubleshooting problems, installing updates, and ensuring that IT infrastructure runs efficiently. Professionals in this role support productivity by addressing technical challenges effectively.
Personal Value
This course enhances personal value by developing skills to solve technical problems and assist users with IT systems. It builds confidence in managing technology, troubleshooting issues, and maintaining reliable operations. Certification validates these skills, increasing credibility and opening career opportunities in the IT field.
AION Academy
AION Academy is a global online learning platform committed to delivering accessible, affordable, and high-quality education. With a focus on innovation, practical skills, and strategic thinking, AION Academy empowers learners to thrive in today’s dynamic professional landscape. Through diverse course offerings, expert instructors, and a personalized learning experience, AION Academy enables individuals and organizations to achieve their goals, drive growth, and make a lasting impact worldwide.
IT Support Technician
Master the skills needed to troubleshoot, maintain, and support IT systems confidently. This course equips learners with practical knowledge to manage technology effectively and provide assistance to users. Certification upon completion confirms readiness to excel in IT support roles.